We can do no great things, only small things with great love.  ~Mother Teresa

Help and Service

High Tea with Mrs Woo Help and Service

FREQUENTLY ASKED QUESTIONS

Here are a bunch of common questions that we get asked. If you can’t find the answer you seek here, do please get in touch by filling out our Contact Form.

How often do you re-stock or update your shop?

We re-stock when we have new products, or at the very least once a monthly. We try our best to update and keep on top of product quantities at the end of every week.

Where are your products made?

High Tea with Mrs Woo garments and products are happily made in Australia. Other products that we stock from designers, artisans and makers are from different places and countries from where they come. These products are crafted, produced by small-scale production or by ethical and thoughtful production means.

What’s the best way to wash garments?

The best way to care for your garments is by wearing, storing and laundering properly, keeping them clean and in good repair. Care instructions are attached to the garments but here are the basic care guidelines for the fabrics we use.
COTTON AND LINEN
Strong, breahtable, long-wearing and comfortable textiles. Wash in cold water with mild detergent (avoid harsh cleaners), hang in the shade to dry, iron on warm/hot steam heat setting as required, store clean and mended.
COTTON SILK, COTTON WOOL, LINEN SILK BLEND
Wash in cold water with mild detergent (avoid harsh cleaners, do not bleach), hang in the shade to dry, iron on warm heat setting. Use moth or cedar wood balls, or camphor, when storing away during winter – dry, clean and mended.
100% SILK
Soft and strong but also delicate. Hand-washing in cold water with non-alkaline soap like wool detergent or baby shampoo – this is because it is a protein fibre (also applies to wool care). Do not soak, bleach or use harsh detergents. Do not wring or twist, instead hang to dry or roll in towel to extract water. Never dry in direct sunlight or heater as wet silk can yellow.
100% WOOL
Wool is resilient but needs care. Always cold hand-wash your wools with wool detergent or baby shampoo (see notes about silk). Do not warm wash or use a dryer as heat and friction will shrink wool. Do not wring or twist, instead hang to dry or roll in towel to extract water. Lay flat in shade to dry, always iron on warm heat steam setting (do not iron wool with dry iron). Knitted garments, including hand knits must never be hung – best to fold and store. Use moth or cedar wood balls, or camphor, when storing away during summer – dry, clean and mended.
LYOCELL (TENCEL)
Gentle machine washing or hand-washing with cold water with a gentle detergent is recommended. Hang to dry in the shade and use a cool/warm heat steam setting to iron – be careful as too much direct heat may scorch the textile. Store clean and mended.
*Tencel is a man-made natural fibre from renewable plant materials, namely eucalyptus wood pulp. Part of the rayon family, it is the trade name for the generic fibre Lyocell. It is soft, breathable, lightweight, crease-resistant, comfortable, durable and biodegradable. Produced by a closed-loop manufacturing process that recovers or decomposes all solvents and emissions, this textile represents a milestone in the development of environmentaly sustainable textiles.

Isn’t Made-To-Order the same as Custom Made?

No. Made-to-order means we only make it when you order it. The styles and designs available for made-to-order are with our existing pattern grades. No further size, shape or any other adjustments are available or offered with this option.
To custom-make is to customise the product to fit you and we do not offer this service. However, we are currently offering fabric customisation to your made-to-order pieces whereby you supply your own fabrics or work with us to choose from a selection of our fabrics in stock. There are many conditions to this process – please get in touch with us for further enquiry or to place an order.

Do you do repairs or alterations?

We do not offer an alterations service and we only do repairs to garments and products that we have made ourselves. If, within 7 days of your purchase you find a fault in a High Tea with Mrs Woo garment, we will repair it where we can or replace the garment. Goods are sent for repair at your own postage cost, and repairs are returned to you by High Tea with Mrs Woo.

TERMS AND CONDITIONS

Upon using our website and online store, you are accepting our High Tea with Mrs Woo’s trading terms and conditions.

Ordering and Purchasing

When you order from this website, you agree to pay the stated price for that product and applicable shipping charges. Goods from this website will remain the property of High Tea with Mrs Woo until they are fully paid for.

Payment

High Tea with Mrs Woo accepts VISA, Mastercard, Direct Bank Deposit and payments over the phone. Credit Card payments are manually processed through the EFTPOS facilities used in-store. Your details respected and treated with great care and protection.

Pricing

All items are listed in Australian Dollars (AUD), includes GST, excludes freight, any other sales tax and duties, exchange rates differences, insurance and handling charges unless stated.

Gift Certificate

If the amount of your Gift Certificate does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with the available forms of payment when you checkout. If the amount of your Gift Certificate is for MORE than the total order amount, the balance will be issued as a new Gift Certificate for future use. This balance can not be redeemed for cash.
Gift Certificates are non-transferable, non-refundable and are not redeemable for cash. We cannot replace lost or stolen Gift Certificates. If you need more information or help, please get in touch by our Contact Form.

Cancellation

High Tea with Mrs Woo reserves the right to cancel your order prior to payment being processed. You are not permitted to re-sell any products that you purchase from this website to a third party without prior written consent from High Tea with Mrs Woo Pty Ltd.

Security

The security of your personal information is important to us and is treated with great respect. Your account information is protected by password, processed and stored in secured facilities where access is limited to authorized and responsible staff. Sensitive information, such as credit card number, is encrypted using Secure Socket Layer technology (SSL) – view our Security Certificate.
However, there is no method of transmission over the internet or method of electronic storage, that is 100% secure. We follow accepted industry standards to protect information submitted to us but we cannot guarantee absolute security.

High Tea with Mrs Woo Pty Ltd (ABN 48 114 831 677).

SHIPPING INFORMATION

Shipping is simple and straightforward. We use Australia Post which provides tracking information from placement to delivery, and allows you to pick up from your local Australia Post outlet if you miss your delivery. Please be sure to indicate your daytime address for deliveries. Any irregular or additional freight and handling that need to be charged will be arranged and agreed upon with you before finalising payment and delivery. High Tea with Mrs Woo will not be liable for any loss or damage caused directly or indirectly by any delay in or failure of delivery.

Shipping within Australia

You receive Free Shipping for Australian orders over $100 unless otherwise stated. Your orders will be delivered within 1-7 business days by Australia Post (expect longer if your destination is in regional or remote areas).

International deliveries

Your orders will be delivered via Australia Post’s Pack and Track International affiliated with the postal services within your country, within 3-10 business days between metropolitan areas of major cities (expect longer if your destination is in regional or remote areas).

RETURNS AND EXCHANGES

We appreciate your careful and serious selection of your purchases. We do not refund if you’ve simply changed your mind.

Returns

Refunds are only applicable for serious faults or manufacturing defects. Please do not neglect or prolong your time in contacting us in the case of such an unfortunate event. Refunds or Credit Notes will be considered but not guaranteed. You must notify High Tea with Mrs Woo of any defective goods within 7 days of receiving the goods. Upon inspection that we agree that the delivered goods are defective through faulty materials or workmanship, these items must be returned within 7 days from notification at your own postage cost. Please include purchase reference or packing slip and indicate the reason of your return. Upon acceptance of request and at the sole discretion of High Tea with Mrs Woo, items will either be replaced, repaired and sent to you without further postage fee; or, refund or a Credit Note of the purchase price will be arranged with you. Exchange, Credit Note or refund will be processed within 7-14 days on receipt and clearance of goods via your method of payment.

Exchanges

To exchange size, colour or style, you must get in touch with High Tea with Mrs Woo within 7 days of receiving your order. Goods returned for exchange or Credit Note must be returned in original condition, that is new, unused and in unworn condition. Your return / exchange of item will not be accepted if High Tea with Mrs Woo considers these items used.
Goods are returned at your own postage cost.

Credit note

If we cannot repair or replace the faulty or incorrect item that you return, a Credit Note of your purchase value will be provided for you to choose in replacement. Please quote the Credit Note reference number when redeeming your credit amount.

Additional exchange postage agreement

High Tea with Mrs Woo will provide Free Shipping (see Shipping Information) with your initial order and for one exchange should it be required. If you wish for additional exchanges, you must provide a return reply-paid satchel enclosed with your item for exchange for us to send you another replacement.

PRIVACY AND COPYRIGHT

High Tea with Mrs Woo abides by the National Privacy Principles issued by the Federal Privacy Commissioner.

Privacy Policy

We are committed to ensuring the privacy of your personal information and do not disclose your details on to any third parties unless they are relevant agents or conciliators, such as delivery companies, administration agencies acting under our instructions and financial service providers. In all cases these companies are under obligation and agreement with us in securing the privacy of all information.
We only collect information that is necessary to support our business activities provided to us through our sales, marketing, surveys, website and / or event registrations. Your personal information is collected through our online facilities, commercial transactions, dialogue by phone, e-mail and / or written response. This information may be stored, analysed and used for direct promotion purposes and to improve the way we do business with current and potential customers.

Subscription information

You may change your subscription, unsubscribe or opt-out from our marketing activities at anytime by emailing “UNSUBSCRIBE” as the subject to hello[at]highteawithmrswoo[dot]com[dot]au.

Copyright

High Tea with Mrs Woo garments and objects are “works of artistic craftsmanship” and are protected under the Copyright Act 1968. Any products, copy and images that are not owned by High Tea with Mrs Woo is copyright to its original owner. The compilation of content on this site is the property of High Tea with Mrs Woo. You may not reproduce, duplicate, re-sale or make commercial use of this site or its contents, download or copy any account information, exploit this site with any robots, data gathering and extraction tools. Please be respectful and thoughtful when sharing images from this website through social media means, including but not limited to, Facebook, Twitter, Pinterest, Instagram, Google+, YouTube – to please quote your source reference as High Tea with Mrs Woo.

All rights reserved © 2004-2013 HIGH TEA WITH MRS WOO

MADE-TO-ORDER AND SLOW FASHION

Slow Fashion is a way of working, growing and striving to better in creating more sustainable living and business practices.
Kate Fletcher from the Centre for Sustainable Fashion was first to coin this term when fashion was compared to the Slow Food Movement. Carl Honoré, author of “In Praise of Slowness”, says that the ‘slow approach’ is an intervention in the revolutionary process of the contemporary world as it encourages taking time to ensure quality production, to give value to product and contemplate the connection with the environment.

The Slow Fashion values practiced by High Tea with Mrs Woo are such as -

  • Slowing down consumption and decreasing fashion production to help reduce raw material use and alleviate pressure on natural cycles and what the earth can provide.
  • Artisanal-production instead of mass-production – producing long-lasting garments by sourcing high quality fabrics to create well-fitting, well-made designs with timeless style.
  • Being more resourceful in using local materials and resources where possible and support the development of local businesses and skills.
  • Encouraging customers to support small local businesses, fair-trade and locally-made clothing.
  • Encouraging customers to have better value their garments – learn not to discard or waste, instead to love and mend.
  • Educating customers that prices are often higher because they incorporate sustainable resources and proper wages.
  • Keeping traditional methods of garment and textile making and dyeing techniques alive – give vibrancy and meaning to what we wear and how it was made.
  • Respecting people, supporting local communities and building long-lasting relationships with suppliers and customers to encourage better sustainable practices and create a stronger movement.
  • Making better decisions, taking responsibility and recognising that we are all interconnected to the larger environmental and social system.

REFERENCE: The Slow Fashion Movement

Made-To-Order

We are offering a made-to-order service on a series of High Tea with Mrs Woo well-established designs and styles that have stood the test of time. These are available for made-to-order with fabric choices in stock are made with our existing pattern grades. No further size, shape or any other adjustments are available or offered with this option.
The general waiting time for made-to-order is approximately 2 weeks from order to delivery. Depending on how busy we are at any given time, it may vary from 2-4 weeks.

*High Tea with Mrs Woo will not be liable for any direct or indirect loss or damage to custom fabrics supplied by you once you have signed the final approval for the fabric to be cut and made.

Please get in touch with us for further enquiries or to place an order.