How often do you re-stock or update your webstore?
We update our online store with every New Release and when we have new, well-photographed products. We generally do a New Release at the start of every season with a follow-up or limited edition range within that season. For other products, we present new and update stock online throughout the year.
Where are your products made?
High Tea with Mrs Woo garments and accessories are proudly made in Australia from our own studio workshop in Newcastle NSW.
Goods that we sell from other designers, artisans and makers are generally sourced directly from their studios and workshops. We choose products that are crafted from small-scale, ethical, family-run, long-established and thoughtful production means.
Do you custom-make?
No, we do not offer a custom-making service.
We may be able to shorten or lengthen a garment (depending on the style). Please contact us directly to enquire further.
Do you do repairs or alterations?
We do not offer an alterations service and we only do repairs to garments and products that we have made ourselves.
If, within 7 days of your purchase you find a fault in a High Tea with Mrs Woo garment, we will repair it where we can or replace the garment. Postage for returned goods are reimbursed by Store Credit, and repairs and replacements are sent to you by High Tea with Mrs Woo.
What’s the best way to wash these garments?
The best way to care for your garments is by wearing, storing and laundering properly, keeping them clean and in good repair. Care instructions are attached to the garments but you can read more detailed information on our Garment & Fabric Care page.
These are just a few common questions that we get asked. If you can’t find the answers you seek here, do please get in touch by sending us your enquiry via our contact page.