FAQ

HAPPINESS GUARANTEE

We're committed to delivering beautifully crafted clothing and goods for you to use and love. We stand behind our products, and guarantee every garment we make.

HASSLE-FREE RETURNS & EXCHANGES

However, if you're not satisfied with any item you've purchased, return it to us for repair, replacement or refund. Visit our RETURNS & EXCHANGES page for more info.

EASY DOMESTIC & INTERNATIONAL SHIPPING

Shipping is simple and straightforward. We use Australia Post which provides tracking information from placement to delivery and allows you to pick up from your local Australia Post outlet if you miss your delivery. Visit our SHIPPING INFORMATION page for more info.

LIFECYCLE, LOVE & CARE

Lifecycle, Circular, Responsible and Sustainable Design practices are woven into the products we present at High Tea with Mrs Woo. Visit our SUSTAINABILITY & PRACTICE page for more info.

 

 

FREQUENTLY ASKED QUESTIONS

Here are a few common questions that we get asked. If you can’t find the answers you seek here, it's easy to get in touch via our contact form or call the store to chat with a lovely human!

📞 02 4926 1969 | MON-SUN 10AM-3PM

 

 

How often do you re-stock or update your online store?

Our online store is updated with every New Release of High Tea with Mrs Woo clothing range. This happens seasonally (Spring, Summer, Autumn, Winter, Holiday) but special releases also occur throughout the year. Best to subscribe to our mailing list to stay informed!

For other products, new stock is released online throughout the year.

 

Where are your products made?

High Tea with Mrs Woo garments and accessories are proudly made in Australia from our studio workshop in Newcastle NSW.

Goods that we present from other designers, makers and artisans are sourced directly from their studios and workshops. We choose products that are crafted from small-scale, ethical, family-run, long-established and thoughtful production means.

 

Do you custom-make?

No, we do not offer a custom-making service.

We may be able to shorten or lengthen a garment (depending on the style). Please contact us directly to enquire further.

 

Do you do repairs or alterations?

We do not offer an alterations service and we only do repairs to garments and products that we have made ourselves.

If, within 14-days of your purchase you find a fault in a High Tea with Mrs Woo garment, we will repair it where we can or replace the garment. Please see our Returns & Exchanges for in-depth information.

 

 

What’s the best way to wash these garments?

The best way to care for your garments is by wearing, storing and laundering properly, keeping them clean and in good repair. Care instructions are attached to the garments. Refer to our Garment & Fabric Care for more information.