Frequently Asked Questions
FAQ | Atelier High Tea with Mrs Woo
As we transition from our co-retail store in Newcastle to our NEW Atelier High Tea with Mrs Woo in Islington, here are answers to some frequently asked questions.
UPDATED: 09 July 2026
Where is Atelier High Tea with Mrs Woo?
Atelier High Tea with Mrs Woo is located in Islington, approximately 3km from Newcastle CBD. Address will be announced for Atelier launch, sign up to the mailing list to be notified.
TO NOTE:
- An atelier is a French term for a private workshop or studio, most commonly used to describe an artist's or craftsperson's workspace where creative work is produced and taught.
- Islington NSW is an inner-west suburb of the Newcastle NSW LGA defined by its eclectic transition from a historic 19th-century railway / steel production hub into a highly sought-after industrial-residential precinct.
When can we start to visit? When will the Atelier be open?
Some renovations to the current workshop building will take place from 18 July for several weeks with the Atelier launch planned for mid-end August TBA.
The projected schedule is for the Atelier to open to public once a month, over a weekend (Friday, Saturday, Sunday - dates TBA). Plans are underway for a curated program of workshops and events as part of Atelier High Tea with Mrs Woo Open Days.
What if I’m from out of town or I can’t make the advertised dates and times?
You will be able to visit Atelier High Tea with Mrs Woo by appointment. More info on the booking process to come.
Will you continue to stock the items that are not clothing?
Yes, a selection of Accessories and Crafted Goods will continue to be part of High Tea with Mrs Woo’s Gifting & Living range. Customers can purchase these pieces from the Atelier as well as online.
In the meantime, can we pick up or receive home delivery? How can we collect our orders between now and when you open the Atelier?
No pick-ups at the Atelier until it is officially open as the building will be under renovations.
For any outstanding Made-to-Orders, customers will be contacted by email or phone to choose Free Delivery or Pick-Up from Studio Melt location.
How often will pick up be available?
As part of the new Atelier, there will be safe parcel lockers for customers to pick-up and access any time to suit. This will be launched with the opening of the Atelier.
I have an existing Gift Card / Store Credit, how do i use it now there is no retail store?
Easy! Use the QR Code attached to your Gift Card / Store Credit online or at the Atelier when it’s open.
If you’ve lost your Gift Card / Store Credit details, contact High Tea with Mrs Woo to enquire and recover your code.
How do I place clothing orders to be made urgently?
Easy! Send a direct email to angela@highteawithmrswoo.com.au to enquire.
Is there parking at the Atelier?
Yes, there is! The Atelier location is in a mixed industrial-residential precinct with easy and plenty of street parking.
FAQ | GENERAL
Here are answers to some common questions for High Tea with Mrs Woo. If you can’t find what you're looking for, get in touch via our contact form.
How often do you re-stock or update your online store?
Our online store is updated with every New Release of High Tea with Mrs Woo clothing range. This happens seasonally (Spring, Summer, Autumn, Winter, Holiday) but special releases also occur throughout the year. Best to subscribe to our mailing list to stay informed!
For other products, new stock is released online throughout the year.
Where are your products made?
High Tea with Mrs Woo garments and accessories are proudly made in Australia from our studio workshop in Newcastle NSW.
Goods that we present from other designers, makers and artisans are sourced directly from their studios and workshops. We choose products that are crafted from small-scale, ethical, family-run, long-established and thoughtful production means.
Do you custom-make?
No, we do not offer a custom-making service.
We may be able to shorten or lengthen a garment (depending on the style). Please contact us directly to enquire further.
Do you do repairs or alterations?
We do not offer an alterations service and we only do repairs to garments and products that we have made ourselves.
If, within 14-days of your purchase you find a fault in a High Tea with Mrs Woo garment, we will repair it where we can or replace the garment. Please see our Returns & Exchanges for in-depth information.
What’s the best way to wash these garments?
The best way to care for your garments is by wearing, storing and laundering properly, keeping them clean and in good repair. Care instructions are attached to the garments. Refer to our Garment & Fabric Care for more information.
HAPPINESS GUARANTEE
We're committed to delivering beautifully crafted clothing and goods for you to use and love. We stand behind our products, and guarantee every garment we make.
HASSLE-FREE RETURNS & EXCHANGES
However, if you're not satisfied with any item you've purchased, return it to us for repair, replacement or refund. Visit our RETURNS & EXCHANGES page for more info.
EASY DOMESTIC & INTERNATIONAL SHIPPING
Shipping is simple and straightforward. We use Australia Post which provides tracking information from placement to delivery and allows you to pick up from your local Australia Post outlet if you miss your delivery. Visit our SHIPPING INFORMATION page for more info.
LIFECYCLE, LOVE & CARE
