Returns and Exchanges
We appreciate your careful and serious selection. Please contact us immediately via phone or email to return any items for Exchange, Store Credit or Refund considerations.
High Tea with Mrs Woo is committed to providing an Exchange of goods by replacement or repair and send these items to you without further postage fee.
If you find fault in any of the materials or workmanship in any goods purchased from High Tea with Mrs Woo, you must inform us within 7 days of your and send defective goods promptly to our store address -
High Tea with Mrs Woo
Shop 6 / 18 Wolfe Street
Newcastle NSW 2300
Upon receiving the faulty items, we will repair or replace them to send to you as quickly as possible.
We will reimburse this return with a Store Credit to the amount of your postage fee. We'll repair or replace the faulty item, and send the final replacement to you at our own cost.
If we cannot repair or replace the faulty or incorrect item that you return, a Store Credit of the item's purchase price will be provided for you to choose a replacement or to shop again at a later date.
This process will be provided within 7-14 days of receiving and clearing your returned items. We will provide you with a Store Credit reference code to use when redeeming your credit amount online, or to mention in-store.
Store Credits are valid for 12-months from date of issue.
If you wish to Exchange size, colour or style, please get in touch with us within 7-days of receiving your order. Goods are returned at your own postage cost, and High Tea with Mrs Woo will cover the exchange postage fee.
Refunds are only applicable for serious faults or manufacturing defects. We do not refund if you’ve simply changed your mind.
If a Refund is required, we will process this exchange within 7-14 days of receiving and clearing your returned items. Refunds are made via your original method of payment.
There are no Refunds on Sale items.
PLEASE NOTE Goods returned for Exchange or Store Credit must be returned in original condition - that is new, unused and in unworn condition. They will not be accepted for Exchange if High Tea with Mrs Woo considers these items used.